• Appointed to the Jack Taylor Founding Values Committee comprised of top performing managers in Northern Ohio
• Conducted regional business ethics survey to identify potential ethical issues occurring in branches, determine the level of business ethics knowledge amongst employees, and identify potential training necessary
• Presented survey results and provided business ethics education to branch managers at 3rd Quarter 2010 managers’ meeting, which resulted in a decrease of ethical violations across the region over the following six months
• Received 2010 Jack Taylor Founding Values Award for exemplifying excellence in living the company values
• Implemented new marketing plan and closed new Preferred Provider Agreement with large account to produce 33% growth (Fiscal Year 2010 over Fiscal Year 2007) as measured by the number of vehicles in the branch’s rental fleet
• Performed ancillary product sales trainings and increased fleet utilization to generate 37 % increase in revenue (FY10 over FY07)
• Lowered personnel and operating expenses to achieve 110% increase in operating profit (FY10 over FY07)

• Trained and developed employee for successful completion of management qualification interview and promotion to assistant manager position
• Implemented new customer service plan, which resulted in 13% increase in “completely satisfied” customers based on service quality index survey
• Produced $98/unit increase in revenue over prior year by providing training, coaching, and increasing expectations for ancillary sales and upgrades
• Generated 25% growth in first quarter of management by improving phone reservation booking and solidifying relationships with accounts in marketplace

• Assisted in training and development of 3 employee promotions to assistant managers
• Achieved 82% “completely satisfied” customer service score during tenure at Cleveland Hopkins Airport (4% above company average)
• Promoted to Assistant Manager of the largest branch in the state of Ohio, Cleveland Hopkins International Airport
• Increased business renter revenue 20% as Lakewood Branch Corporate Account Manager by successfully executing sales calls aimed at increasing corporate account enrollments and improving rental frequency from current accounts

• Attained the Top Gun Award for being the #1 revenue generator amongst 12 associates in the Top Gun Program
• Recognized as a top performing management trainee with promotion to Top Gun Program at Cleveland Hopkins branch

3.33 GPA

Miami Business Enterprises
• Contributed towards the development of a marketing plan for Uptown Taxi, a new business in Oxford, OH
• Assisted with the creation of a recruiting website for the Miami University Varsity Volleyball Team