• Provided a variety of clerical duties for the Central Billing Department. Numerically filed multiple back logged project files. Created new labels and file folders for existing projects. Audited draft invoices for multiple projects, including credit memos, adjustments, billing invoices, etc. Other tasks as assigned in support of the Central Billing team.

• Provided a variety of secretarial and administrative duties to several Managers and support to members in multiple departments. Monitors the Medical Directors schedule, maintains travel arrangements, and sets up meetings, interviews and appointments as directed. Types all minutes as needed from meetings that the Medical Director attends, and maintains them for the record. Types, files and formats all FHN documents according to accepted standards and policy. Anticipates needs by gathering records, reports, correspondences, or other specific information. Collects and disseminates necessary data to and from sites for tracking and compiling of data reporting. Prepares various documents in accordance with clinic rules and procedures. Ensures updating of manuals at all sites. Assists with the arranging of all training/education. Provides administrative support for the Health Disparities Collaborative. Handles confidential matters. All other duties as assigned.

• Provided a variety of secretarial and administrative duties to several Engineering Managers and support to members of the Systems Engineering department. Performed normal office functions such as setting up and maintaining alphabetical, numerical and/or subject files; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving, referring, or answering mail. Took and transcribed dictation; used personal computers and standard desktop software to compose reports, correspondence, and memorandums; reviewed drafts and finished documents for appropriate grammatical usage; answered questions relating to office operations and established policies and procedures. Worked extensively with MS Outlook as well as Excel, PowerPoint and MSWord. Responsible for keeping the managers schedules and notifying them of last minute changes as necessary. Processed foreign travel requirements including making travel arrangements, followed through on required paperwork and assisted in the timely completion of expense reports. Requested and coordinated information for weekly progress reports for the Director’s review. Maintained professional demeanor with regard to personnel issues and confidential information within the department.

• Provided administrative and clerical support for numerous credit and non-credit programs, residencies, conferences, workshops, classes. Managed calendars/schedules and appointments, reviewed and analyzed messages/information and disseminated responses on behalf of the director. Communicated and interacted with deans and department heads, faculty, program administrators and participants, university personnel, students and the general public serving as a liaison for the director in and problem solving in her absence. Created, maintained and managed program files, databases, budgets, payroll, correspondence, calendars, reports, publicity, advertising, and other program information using Microsoft Office, PeopleSoft, the Financial, Accounting, and Budget (FAB) System, and other University software packages. Assisted in coordinating program offerings, meetings (including minutes), correspondence, travel, marketing (including inquiry response), etc. with internal and external groups according to both planned and flexible schedules. Planned and organized special residencies, meetings, and receptions, reviewed material and arrangements, and responded to participants as needed. Supervised student or part-time workers and assisted other staff in database design changes. Managed program information, scheduling, and semester entries into Peoplesoft system for part-time and summer credit programs. Provided input into the budget planning process, and make recommendations to the director. Supervised accounts payable and receivable, prepared payroll for faculty, and processed accounts payable. Reviewed and edited promotional literature, and coordinated marketing, mailings, finances and record keeping for conferences, courses and other events. Analyzed information, prepared reports and summaries for appropriate users, and composed and edited letters/memos for the director.

• Maintained, managed and updated student records, electronic and hard copy, for undergraduate students. Processed all associated paperwork for pre-admission status to graduation. Interacted with other Schools and Colleges to maintain student files, keeping them current. Assisted as initial contact for inquiries and provision of information regarding programs. Coordinated the receiving, processing and tracking of applications and perform recorder duties for selected programs. Provided overall office support. Compiled correspondence to students on behalf of the Dean of admissions. Provided back-up support for reception and financial aid.

• Assisted student in their search for information on companies employing recent graduates. Answered help desk questions. Acclimated students in eRecruiting, a web-based employee recruitment database. Assist students with registration and troubleshooting in that on-line database. Process most of the on-line data entry of the job opportunities available to our students. Respond to spur of the moment requests. Correspond with students over the phone and via electronic mail. Occasional assistance with the collections process for over due bills.