Provides excellent customer service to members and prospective members in person, over the phone and via email. Maintain filing systems for all members and employees. Archive and dispose of in-club documents as per company policy. Is responsible for data entry and administering member files which include verifying financial and non-financial information. Managing club supply inventory and club maintenance. Approved payroll and bank deposits. Ensure accuracy and staff adherence of club policies. Handle complaints in a courteous and diplomatic manner. Ensure members are greeted, and their needs courteously and promptly handled.

• Contributed to achieving in top 2% for customer service in company.
• Organized annual GoodLife Kids Foundation FUNraiser and raised record amount for division.
• Consistently achieved personal and club sales goals

Oversaw all aspects of hiring, training, and marketing. Supervised and mentored a team of 8 employees. Performed regular duties of scheduling, maintaining payroll, inventory control, shipping and receiving. Implemented and adapted new marketing campaigns. Compiled monthly sales statistics and goals. Organized, implemented and participated in monthly staff meetings. Provided excellent customer service to satisfy loyal customers; new and returning.
• Promoted from Full-Time Sales Associate to Assistant Manager to Store Manger to General Manager over a period of four months due to strong work ethic and excellent leadership skills.
• Raised store 2 category levels due to sales and increase percentage from previous fiscal year.
• Achieved 11 of 12 monthly sales budgets during fiscal year.
• Implemented new Point of Sale software seamlessly
• Attended all trainings offered. Including but not limited to : Dealing with the Difficult Customer, Donald Cooper – Human Marketing, Be Extraordinary or Be Eliminated

2 semesters