I am a hospital and healthcare administrator with extensive experience in operational management and a focus in development, planning and management.
I am goal oriented, and perform best when challenged with projects of growth and development.
I am passionate about the integration of technology and Patient-Family-Centered Care for improved Patient outcomes and Customer Satisfaction and I have proven expertise in the implementation of several Patient-and-Family-Centered environments within Imaging Services, some of which have been used as national models and featured in the recent PBS Special, “Remaking American Medicine”.
I have demonstrated a consistent 10 year track record of financial and personnel management to achieve overall corporate goals and objectives, specifically business growth and targeted margin metrics. Achieved consistent business volume growth by 100%, increased revenue by $60 million, and improved Customer Satisfaction Scores, (improved from 60 percentile to 97 and 99 percentile) meeting or exceeding all organizational quantitative targets. Managed personnel budgets to meet 5% lapse budget years.
I have an excellent reputation for organizational skills, physician liaison services, diverse personnel management, renovation/construction management, fiscal management, and multiple computer equipment implementations and management.
I possess a broad range of management expertise, coupled with highly effective communication skills. Through 29 years of experience, I am skilled at bridging the diverse needs of mission driven affiliated organizations. Responsible for overall operations of the Department of Radiology to include imaging and therapeutic services in a hospital based academic organization with 36 Radiology faculty members and a staff of approximately 121 FTEs. Provided leadership for the department to proactively expand both clinical and research services.
Developed the business models for the procurement of new technology in the fields of Molecular sciences, trans-relational research, therapeutic treatment planning, animal research, and neurovascular interventions.
Built new business models across services by building multi-discipline leadership teams. Examples: radiology and cardiology (centralization of nuclear cardiology and vascular ultrasound services under Imaging services management), radiology and neurosciences (a joint neurovascular interventional program under Imaging services management), radiology and women’s health (a breast health imaging and patient management service with Pathology and the department of surgery under Imaging services management). Achieved the multiple discipline approach through hard work, collaboration, consultation, and patience.
Primary oversight of all Radiology services within the MCG Medical Center complex that forms the core of MCG Health System’s facility. Managed employees associated with each of the following entities: a 493-bed adult hospital, an outpatient facility, a Level 1 Regional Trauma Center, a Sports Medicine Center, the Georgia Radiation therapy Center, a free-standing Cardiovascular Center of Excellence, and a 154-bed Children’s Medical Center.
Responsible for a full range of diagnostic and therapeutic imaging services, approximately 225,000 procedures per year.
Administrative specific accomplishments include: long-range and short-term strategic departmental planning, capital improvement, operating, and personnel budgeting, purchasing, human resource recruitment and development, personnel management, equipment purchasing and maintenance, contract execution, quality assurance and utilization, computerized clinical networking systems and design, and facility redesign and phased renovation/construction.
Personnel specific accomplishments include: Personnel recruitment, interviewing, hiring, orientation, development, Performance Improvement programs, and overall management of over 121 FTEs. Managed personnel in 18 separate departments. Developed and updated specific Job Descriptions based on qualitative and quantitative performance standards. Authored job descriptions to include unique Performance Standards based on the unique job, as well as Core Standards to ensure the alignment of each individual employee’s performance with the Organizational strategic goals. Developed and maintained Performance Evaluation programs specifically tied to individual job descriptions. Implemented monthly departmental staff meetings, and a Customer Care Center to meet Customer expectations. Implemented unique employee driven Employee and Customer Satisfaction Program based on the book, “Who Moved my Cheese.” The Satisfaction Recovery program was the first of its kind in the institution. Improved Press-Ganey Satisfaction scores across all departments after the development of specific employee training programs and specific Standard Operating Procedures across all departments.
Financial responsibilities include: Manages an organization of 121 FTEs, annual revenues of $120M plus and a capital improvement budget in FY06 of $10M and FY07 of $15M.
Short-Term and Long-Term Strategic development specific accomplishments include: Developed Operational Business Plans, ROI Portfolios, RFPs for capital and operational projects, Strategic Market Assessments/Planning, Certificate of Need preparation, and 100% record of consistent departmental financial success, measured by institutional defined annual financial growth and margin metrics. Financial success is achieved through continued performance improvement initiatives in operational efficiency, personnel efficiency, effective cost management, and strategic business growth.

Responsible for overall operations of the Nuclear Radiology service.
Provided onsite clinical instruction for Nuclear Medicine students. Provided didactic and laboratory instruction to nuclear medicine technology students for three quarters per year.

Responsible for the initial implementation of the first Magnetic Resonance Imaging services to be offered in the C.S.R.A. and only the second in operation in the state of Georgia. Responsible for all clinical and administrative daily operations to include patient imaging, patient scheduling, quality control, and supply purchasing.
Coordinated with outside community referrals to provide 16 hours per day coverage with minimal personnel. Acted as liaison to local and statewide hospitals, outside physician offices, and ambulance services. Worked with MCG’s Public Relations department to provide adequate public relations exposure for Magnetic Resonance Imaging service.

Supervised daily operations of the Nuclear Radiology services.

Performance of multi-disciplinary skills to include an empathetic and instructional approach to patient care.

Supervision, education, and direction of clinical activities of students enrolled in the Nuclear Medicine program. Provided didactic and laboratory instruction in support of nuclear medicine technologist training, clinical internships and rotations.

Performed routine radiographic/fluoroscopic procedures and on call trauma cases.