Administrative professional with advanced knowledge and experiece in office management and customer service
- Job Target: Unspecified
- Employment Status: Active
- Experience Level: Not Specified
- Seeking: Full-Time
- Industry: Office/Clerical Resumes
- Salary:
- Degree: Not Specified
- Security Clearance: None
- Travel: Light
- Relocate:: No
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Objective
Organized, analytical, enthusiastic quick-study experienced in multi-tasking and problem solving seeks an opportunity in health care and customer service
Job Target
Unspecified
Professional Experience
| 2004 – 2008 |
The McGraw-Hill Companies Associate Manager |
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Managed day-to-day operation of regional customer service office including recruiting, hiring and training staff. Managed administrative duties including interviewing, assessing performance, counseling and terminations. Wrote and delivered performance reviews. Administration and supervision of $1.5 million annual budget. |
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| 1999 – 2004 |
The McGraw-Hill Companies Regional Supervisor |
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Assisted regional manager in day-to-day operation of regional customer service office. Managed and delegated work flow. Conducted random audits of daily work. Resolved and responded to many complex customer inquiries ensuring client satisfaction. |
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| 1998 – 1999 |
The McGraw-Hill Companies Planroom Coordinator |
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Managed local customer service office including processing mail, answering a high volume of customer inquiries, shipping and receiving, ordering supplies, maintaining office and office equipment. Managed staff of 11 associates located in 5 satellite offices. |
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| 1997 – 1998 |
The McGraw-Hill Companies Construction Information News Specialist |
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Conducted outbound phone calls to gather and research information. Investigated and verified information on websites and in newspapers. Compiled complex technical information and translated into usable format for client use. Continuously prioritized information for processing and managed multiple tasks to ensure deadlines were met.Communicated time sensitive project information in a complete and accurate manner. Successfully managed relationships with 300 to 400 local firms. |
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| 1990 – 1997 |
The McGraw-Hill Companies Planroom Attendant |
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Routinely provided exceptional customer service in a fast paced environment. Received and processed time sensitive information for inclusion in national and regional publications. Provided support and product training to customers. |
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Education
| 2003 | University of Washington – Associate or Vocational Degree (AA/AS/MCSE/etc.) |
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Training Specialist Certification |
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| 1993 | Edmonds Community College – Associate or Vocational Degree (AA/AS/MCSE/etc.) |
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Professional Development |
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| 1992 | Shorline Community College – High School (Diploma/GED) |
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Sports Medicine |
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| 1990 | Linfield College – High School (Diploma/GED) |
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Sports Medicine |
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Last updated on: 2008-06-23.