Certified Project Management Professional for over 20 years located in the Raleigh/Cary area that helps Corporations improve on their overall project execution by implementing process, people, governance, communication and effective teams to accomplish repeatable successes. This includes working with Executive Managers, Product Directors and Operational Services Teams by utilizing in depth practical experience in the development, organization and implementation of highly visible and fast-paced projects and programs focused to align with the strategic business initiatives.
ï Proficiency with software, hardware development project management, strategic business process analysis, product implementation, technical organizational interfaces and the development of process methodology and operational management services.
ï Demonstrated excellence in marketing concept through the lifecycle from ideation, engineering solutions, manufacturing products and delivering services that meet or exceed the successful implementation of program scope definition and provide customer satisfaction by defining the roadmap backed with a solid SDLC, models and templates for repeatability.
ï Recognized for visionary leadership, creative problem solving by utilizing strategic strengths with tactical agile results. Cutting through chaos/clutter to achieve measurable results.
ï Executed integrated team development, improved skills and innovative, customized solutions applications across multiple industries.
ï Creatively lead and motivated teams; possess excellent written and oral communication skills with exceptionally high client satisfaction and global customer focus.

Top 5 Strengths: Strategic, Activator, Command, Ideation, Maximizer

Consultancy: Business Account Manager
Develop new accounts in Carolina territories ñ Delivering education of PMO, Process, and Capabilities of enterprise management portfolio solutions. Led projects to define marketing materials for South Team Events. Presented PMO strategies at NC PMI PMO LIG. 2005-2006 MPA Charlotte board member - Communications driving membership and created new territory opportunities. Led Microsoft Partner events in conjunction with PMI and MPA in the South East. Conducted Sales and Business introductions with associated documentation through sales lifecycle.

Client: NACCO Materials Handling Group Inc.
Industry: Fork Lift Manufacturing
Senior Project Management Consultant, Greenville NC
Identified gap analysis, recovery strategy, and product implementation for a large scale software order system, customized procurement by outside vendor, into business solution across multiple brands with independent dealers. Defined phased functionality deltas to the first rollout.

Industry: Engineering, Marketing, Manufacturing Printer/fax/copier Imaging Components for Recycling Industry
Product Marketing Director
Directed and created cohesive teams to act as liaison between the sales group and technical engineering departments reporting to senior executives. Introduced new products to marketplace.
Developed mentored, implemented, and monitored logistics for new products and marketing programs. Hired and Supervised Product Release Managers, Education Program team, Product instructions team, Customer deliverables team, Pricing and Competitive Intelligence team. Focus on Continuous Improvement, Revenue Growth and Customer Satisfaction Measurement. Identified ìgapsî ñ areas for improvement in the product team, provided consulting management, project management, quality and continuous process improvement to generate increased sales revenue for fast-paced high-volume technical product release life-cycle.

 Industry: Call Centers & Multi-channel Contact Centers Solutions Provider
Program Manager of Global Professional Services
Provided business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence, and increase revenue. CRM, Customer Relationship Management software literature created for sales distribution increasing customer understanding of key consulting, educational program, and implementations. Increased positioning of Consulting Practice sales by managing creation of new Marketing offers. Instrumental in determining executive level management feasibility of 20 viable foreign projects which realigned company product and focus nationally and internationally from ìwork-at-homeî office environment Facilitated new marketing offers, educational program for Consultant Practice by creating schedule and action items for Blueprint, Customize services that integrate voice over IP, traditional telephony, e-mail, voicemail, Web, fax, and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet, and telephony infrastructures

Industry: Multi-Media Broadband & Telephony Provider for 14 Western States
Program Manager / Product & Marketing Strategist
New technologies utilizing VDSL ñ video/data/telephony multimedia bundles across the telephony network. Built Master Schedule and Strategic Plan for market introduction from infrastructure build, franchises, content contracts, marketing, sales, systems and operations for future Broadband launches. Launched new multimedia product utilizing custom tools for a Master Plan in MS Project that implemented on time, within budget, and exceeded customer satisfaction. Implemented new technology pilot program for ìvideo/data/telephonyî cable multimedia broadband product on time. Created balanced budget plan for $100M capital and expense project realignment. Implemented Division wide strategy driving cultural change at executive level in conjunction with Big 5 consulting teams. Defined a new strategic process that integrates day-to-day improvements while preparing for future change.

Coordinating Division wide Re-Engineering by creating the core program office team with day-to-day client and consultant interaction. Identified and Resolved Re-engineering gaps and Deletion of Process for productivity gains. Trained, Consulted, Created, and Implemented the Program Office and PMP methodology obtaining organization of Division mission. Created customized methodology phased across organizations to provide repeatable and competitive business solutions. Established Standards, Facilitated Program Review readout and Escalation forums keeping senior teams appraised of future initiativesí quarterly revenue and early intervention requirements. Defined toolsets, templates, and training, unique for handoff to client for their continued management of future process and project implementations

 Industry: Tape & Disk Storage Technology Solutions
Technical Program Manager / Quality Officer
Multi million dollar DASD tape storage development ìICEBERGî, product line was later partnered with IBM. Managed schedule implementation of new development product with 200 engineers in the multimillion dollar storage industry requiring crashing resources to fulfill customer requirements. Designed, Tested ìwhat-ifî tracking database for managing baseline changes
Created, Trained, and Implemented Process/Procedural and Quality documentation in Visio to obtain ISO 9000 certification and achieve Engineering requirements for 300 technical individuals at various levels across the organization. Performed internal audits in preparation of ISO9000 BSI auditing certification

management masters of science

bachelors of science in engineering technology