Area Director III of regional office for nation-wide non-profit organization serving persons with Developmental Disabilities. Responsible for the managerial oversight of the day-to-day functions of operations division. This included:
• Providing supervisory oversight to mid-level management and supplementary team members
• Recruiting, selecting, and training of staff persons
• Serving as primary point of contact to stakeholders
• Interfacing with members of State and Local government
• Ensuring all departments operate in accordance with State and Federal guidelines
• Creation, implementation, and management of cross-functional teams in the areas of Quality Assurance and workflow efficiency
• Employee relations and performance management of staff persons.
• Budget reconciliation and variance elimination
Achievements include successfully re-branding company with surrounding community, building each department and establishing effective operational protocols, including implementing and managing procedures, training, and policy development for entire region.

Regional Training Coordinator of regional offices for nation-wide non-profit organization serving persons with Developmental Disabilities. Responsible for the development, implementation, and coordination of new hire orientation and training. This included:
• Classroom and virtual training using WebEx and GoToMeeting
• Developing curricula specific to personnel work functions
• Mentoring and coaching of staff persons
• Interfacing with community shareholders
• Developing, distributing, and tabulating customer and personnel satisfaction surveys.
Achievements include promotion within first five months of employment.

Psychologist, Eligibility and Determination, for county agency providing services for persons with mental health and developmental disabilities. This included:
• Administration and interpretation of intelligence, personality, and adaptive assessments and making eligibility determinations.
• Behavioral interviewing
• Creating comprehensive reports outlining eligibility determination and interfacing with
clientele
Achievements include providing pro bono counseling services to displaced persons affected by Hurricanes Katrina and Rita, coordinating efforts with City of Houston Emergency Management offices, and linking clients with needed services.

Team Leader, Support Services, for county agency providing services for persons with mental health and developmental disabilities. This included:
• Recruiting, selecting, and training of staff persons
• Supervisory oversight of staff persons
• Created, recruited, and selected members of inter-agency task forces
• Developed and implemented policy and procedure
• Serving as liaison to partner organizations
• Creation of training criteria and materials
• Development of measures to evaluate operational effectiveness and implementing systems within specified timelines
• Working in teams to develop processes for agency-wide improvement
Achievements include receiving three promotions in five years, successful development and coordination of teams responsible for implementing county-wide service delivery systems, as well as working full time while completing degree.