• Job Target: Organizational Development ...
• Employment Status: Unspecified
• Experience Level: Not Specified
• Seeking: Not Specified
• Industry: Accounting/Finance Resumes

• Salary: 90000 to 100000
• Degree: Not Specified
• Security Clearance: None
• Travel: Not Specified
• Relocate:: No

Objective

PROFILE ________________________________________ Highly innovative, results driven organizational development consultant with 12 years of experience applying adult learning principles, analyzing business needs, conceptualizing ideas, leading change efforts, and implementing effective solutions. Skills and capabilities include: Change Management Customer Relationship Management Process Improvement Project Management Instructional Design Talent Management & Development Performance Consulting Training Facilitation PROFESSIONAL EXPERIENCE ________________________________________ State Farm Insurance (Contracted through TEKsystems) ñ Bloomington, IL 09/08 ñ present Organizational Development Consultant ñ Corporate Systems Department  Led a management team through a strategic organizational restructuring initiative resulting in the formation of two new business units and positions. Reorganization required the selection of resources, development of processes and procedures impacting enterprise consumption of data integration services, and creation of a human capital development plan.  Planned and managed an intranet transformation effort, which increased website traffic by 110% and impacted 10,000+ employees. UPS, Inc. (Contracted through Adecco) ñ Atlanta, GA 10/07 ñ 09/08 Instructional Design Consultant ñ Corporate Sales Training Department  Analyzed, designed, developed, and updated performance-based training curricula for domestic and international technical agents. Curricula helped participants improve troubleshooting skills needed to support 7 million customers.  Conducted analysis to prepare organization for outsourcing of selected services to international resources. Identified organizational risks, impacts, and benefits associated with resources, cultural differences, learning needs, and customers. Affiliated Computer Services, Inc. ñ Atlanta, GA 10/06 ñ 09/07 Senior Instructional Designer & Learning Consultant ñ State Healthcare Division  Co-developed detailed training project plan for a Medicaid Management Information System (MMIS) implementation impacting 400+ employees.  Created and executed learning design standards implemented across work streams. Coached team members on instructional design approach, and conducted quality assurance reviews of training materials ensuring consistency and integrity of client deliverables.  Developed evaluation tools designed to measure participant reactions, learning, behavioral changes, and results. RWD Technologies, Inc. ñ Atlanta, GA 08/06 ñ 10/06 Training Analyst ñ Enterprise Solutions Group  Served as a lead instructional designer for a Customer Relationship Management (CRM) implementation project for a leading provider of higher education. CRM was implemented across the entire organization and impacted services for 20,000+ students.  Identified project risks and prepared/delivered mitigation plans to leadership team.  Partnered with functional teams to develop improved Business Processes and Procedures (BPPs), training guides, simulations, and scenario-based assessments.  Met 90-day deadline and received 98% client satisfaction rating. Limited Brands, Inc. (Sai People Solutions, Inc.) ñ Columbus, OH 01/06 ñ 06/06 Instructional Designer ñ Consultant at Corporate Headquarters  Facilitated implementation of new JDA Enterprise Planning software into merchandise planning and allocation work streams. Used Visio flowcharts to document workflow steps and developed formal Business Processes and Procedures (BPPs).  Partnered with key decision makers to facilitate change management activities and ensure recommended business solutions were aligned with organizational goals.  Developed eLearning and instructor-led training classes designed for 400 associates with the goal of improving workflow efficiency and merchandise planning efforts. The Counseling Center, Inc. (Stepping Stone House) ñ Portsmouth, OH 06/05 ñ 12/05 Case Manager ▪ Assistant to Program Director ñ Special Projects  Designed, developed and implemented the Healthy Living Group curriculum to educate program clients on proper nutrition and fitness as an integral part of treatment. Program increased client satisfaction ratings by 10% as indicated on monthly consumer satisfaction survey.  Facilitated work sessions on crafting and executing a differentiation business strategy in order to gain a sustainable advantage over competitors.  Composed presentations and key notes for program director, and attended meetings with community leaders to form partnerships needed to support treatment program efforts. CreadorGroup, Inc. ñ Smyrna, GA 04/04 ñ 06/05 SVP, Training & Organizational Development ñ Automotive Sales Training & Consulting Division  Partnered with Operations to identify performance gaps and learning needs of auto industry personnel, and redesigned 30-hour instructor-led sales curriculum. Program reduced new hire learning curve by 3 months and decreased attrition rate by 43%.  Worked closely with clients to devise and implement change management and process improvement plans. Efforts streamlined operations and increased average gross dealer profit from $300/unit (for non-trained employees) to $1562/unit (for trained employees).  Managed all training initiatives, performance standards, key deliverables and training staff in field locations. Fortis Family (Assurant Preneed) ñ Henderson, NV ñ Atlanta, GA 06/00 ñ 04/04 Senior Training Consultant ▪ Training & Organizational Development Specialist ñ Home Office Sales Training Department  Conducted extensive training needs assessments using surveys, on-the-job observations, focus groups, and interviews in order to develop courses for internal sales force.  Worked closely with Area Vice President to devise and facilitate change strategies geared toward shifting employee behavior and building organizational effectiveness.  Designed and developed the Preneed Sales Library, a suite of 15 soft skills and technical courses designed to improve external customer performance. Library was sold to customers and contributed to the organization generating $280 million in revenue.  Partnered with senior leadership, IT and Marketing departments during the development and implementation of a customer software sales campaign. Assessed business needs, determined workflow effectiveness, and evaluated program marketability. EDUCATION & PROFESSIONAL AFFILIATIONS ________________________________________ Master of Science, Psychology ñ Organizational Psychology and Development ñ Walden University (Expected Completion 2010) Bachelor of Arts, Business Administration ñ Management ñ Saint Leo University Continuing Education ñ The Center for Accelerated Learning; Langevin Learning Member ñ American Society for Training & Development (ASTD)

Job Target

Organizational Development Professional