• Installed, tested, repaired and performed preventative maintenance on several different models of Laborie Urodynamics systems.
• Provided technical support to customers and co-workers via telephone and email.
• Supported Urodynamics Courses including setting up A/V Equipment.
• I performed this job with little or no supervision. I was based in Denver and my territory was the western United States but I have worked field visits across the entire country.
• I was responsible for booking all my travel arrangements and filing an expense report each week. With every service call completed I would also file a call report.

• Provided hardware, software and network support for RA Nelson & Associates construction, with over 100 users of both laptop and desktop computers.
• Hardware support included repairs of mostly Dell laptops and desktops replacing motherboards, LCDs, keyboards and more.
• Software support was provided to both main office and job sites in person and by remote utilizing LogMeIn.com and Go to Assist.
• Software support included virus/spyware removals, system reloads and data recovery.
• Maintained a multi-server network running MS Server 2003, ShoreTel Phone systems, VMWare, Exchange and Citrix.
• Job site support included a camera surveillance system and setting up wired and wireless networks.

• Provided on-site service of personal computers and their peripherals in Summit County, Colorado.
• Services included local area networks installation and maintenance.
• Provided in-store computer repair and service to “The Computer Store” as a contractor.
• Provided phone support for customers.

• Provided on-site warranty service of Dell, IBM, Toshiba and Hewlett-Packard Desktop and Laptop computers over a 200 mile radius in the mountains of Colorado, from Idaho Springs to Dotsero and Steamboat Springs to Fairplay.
• Worked with little or no supervision based in Silverthorne, CO.
• Managed replacement parts shipping and receiving

• In store service of desktop & laptop computers
• Laser and Ink Jet printer repairs.
• Provided phone support for customers and other technicians.
• Ordering of replacement parts and processing of warranty returns.
• Assembly of new computers with operating system and software installation.
• Inside sales of computer equipment and supplies.
• Managing the employee schedule.

• Provided on-site service of personal computers and printers in the Las Vegas, Nevada metropolitan area and southern Nevada.
• Services included local area networks installation and maintenance.
• Provided phone support for customers.
• Setup and tested new personal computer systems.

• Setup and tested new personal computer systems.
• Performed repairs in-store and on-site on Personal Computers and Printers.
• Services included local area networks installation and maintenance.
• Provided phone support for customers and other technicians.
• Processed warranty claims and parts ordering.
• Produced weekly newsletter.

• Operated and maintained the composition mainframe computers.
• Performed daily maintenance and repairs on computer terminals.
• Service and repairs of line printers and phototypesetting equipment.
• Performed mainframe computer operations including backing up and swapping disk packs on twin Digital PDP-1170 computers serving 70 terminals.

• Diagnosed, repaired and/or performed preventive maintenance on communication, navigation, radar, identification, indicator and control systems for the F-15 and their test stations. Also maintained all tracking logs and produced daily back-order status reports. Supervised a crew of four.

CompTIA A+, CompTIA Network + and MCP Certification Training

CIT 110 & CIT 115