BUSINESS PARTNERSHIP

ìTHE BETTER YOU CAN DEMONSTRATE YOUR ABILITY TO LISTEN, UNDERSTAND AND THEN ACT APPROPRIATELY, THE MORE YOU CAN HELP EASE CONCERNS AND UNDERSTAND YOUR BUSINESS PARTNERíS ISSUES. THE NEW VISION OF HUMAN RESOURCES MIGRATES HR FROM EXPENSE TO ASSET AND INTO THE REALM OF STRATEGIC BUSINESS PARTNERSHIP, SERVING BUSINESS UNITS, ANTICIPATING AND ADDRESSING THEIR NEEDS.î TERRY B. HENDERSON

CAREER HISTORY

MANAGER, HUMAN RESOURCES - [02/1998 ñ 04/2007]
Previous Partial Owner

TQS, INC, Spokane, WA
MULTI-STATE, NON-UNION, COMERCIAL-RESIDENTIAL CONSTRUCTIONÖ 8-DIRECT REPORTSÖ REPORTING TO CEO

CHALLENGED AS, MANAGER, HUMAN RESOURCES, to re-invent HR and transition through enhanced operations and servicesÖ create a genuine strategic partnershipÖ integrate HR into business performanceÖ provide HR strategy, direction and support to all field operationsÖ upgrade talentÖ drive employee performance and increase client satisfactionÖ providing all service deliverables, as promised

Comprehensive knowledge of value chain to include, clients, competitors, suppliers, production, financial management and information systems... understand how HR's functional departments and elements of the value chain integrate with the flow of business and its metrics and importance to company value.

DIRECTOR OF OPERATIONS - [05/1991 ñ 01-1998]
TQS, INC, Spokane, WA

CHALLENGED AS, DIRECTOR OF OPERATIONS, to turn around processes and performance by driving innovation in attracting and retaining clients while achieving profitable growth, market share and brand name awareness.

Established a durable, branded level of excellence, in the design and delivery of 900+ projects; creating $62 million of new valueÖ Excel at acquisition, maximizing and retaining lifetime clients.

Established nurturing systems for the customer engagement cycle with emphasis on providing detailed company and project information, close communication, 'fast' problem-solving, on-time delivery performance and the promise of future customer care.

HR EMPLOYMENT & BENEFIT SUPERVISOR - [03/1988 ñ 12/1990]

KAISER ALUMINUM, Spokane, WA
MULTI-STATE, 1700+ EMPLOYEE, $3B, 3-SHIFT UNIONIZED MANUFACTURING PLANT (ROLLING MILL)Ö 5 HR DIRECT REPORTSÖ REPORTING TO SENIOR HR DIRECT

CHALLENGED AS, HR EMPLOYMENT & BENEFIT SUPERVISOR, to rapidly ramp up employment, which was at 1300, while introducing workforce culture changes in an entrenched union environment experiencing 9% turnover... introduce HR Information Technology (IT) initiatives where none existed.

Contributed to driving payoffs from $37 million capital investment during 15 month period, by introducing initiatives that were key to the recruitment and selection of 388 new hires while changing a work culture dominated by union work rules to one shaped by teamwork and logical work flow.

Built effective and supportive relationships with colleagues, line executives and management teams in a cross-team collaboration.

Worked with line managers to identify talent's technical and cultural competencies... established best practices - these were key to a steady transformation of the work rule dominated culture... slashed hiring costs $400k annually... reduced turnover from 9% to 3%.

MANAGER, HUMAN RESOURCES / SALES AUDIT ñ [03/1985 ñ 02/1988]

THE CRESCENT STORES, INC, SPOKANE, WA
MULTI-SITE, 800+ EMPLOYEE, $50M TRADITIONAL DEPARTMENT STORE... 3 HR DIRECT REPORTSÖ REPORTING TO VP OF ADMINISTRATION

CHALLENGED AS, HUMAN RESOURCES MANAGER, to develop strategy to reduce benefit costs and provide added value to employee benefits

Researched new health care providers... implemented new comprehensive health care plan... reducing cost 28%... saving $720k during tenure.

Installed outsourced company-matched 401k program... introduced IT initiatives to monitor employee/company contributions... coordinated statistical reporting with provider partner... established governance relationship allowing for smooth introduction of 401k program and follow through.

Introduced HRIS system tracking employee/company retirement contributions... reporting future value to employees... linked to payroll system - increasing reporting accuracy... increased employee confidence in the HR Department.

Business Administration

Geology