-Helped manage a book of business with annual revenues over $1.6m, setting up new customers, trained clients how us effectively use our services, and provided in depth business analytics.

-Leveraged technology to source and present candidates for positions throughout the United States. Used traditional recruiting methods, as well as on-line sources including Monster.com, Dice.com, professional associations and social networking sites like LinkedIn.com.

-Explored a career in sales, learned many new skills, desired to move back into HR where I do my best work.

-Designed and delivered a 2-week sales training course at Ownit Mortgage for $33,000, enabling new employees to produce 123 loans, funding $45,957,713.
-Engaged in several successful new product roll outs, responsible for all print, e-mail and web site communications.
-Improved design, speed and ease of delivery of sales collateral for account executives to better serve clients.
-Implemented an e-mail marketing campaign via Exact Target, with a high rate of adoption by nation-wide sale force.
-Improved several marketing processes, reducing the marketing budget by 10% while reducing cycle time on development and roll out of materials.
-Created highly effective training programs for sales and operations employees, supporting strategic business needs.
-Conducted both wholesale and retail training, including basic mortgage concepts including; but not limited to, appraisals, understanding credit, loan structuring, reading the 1003, customer service and change management.
-Produced loan officer 'education' materials, designed to improve loan submissions and deepen relationships.
-Represented company at industry affiliate meetings, consistently promoting the company image and message.
-Effectively managed a $1.3 million budget and supervised 3 employees.

-Provided customer service, management, process and sales training, launching the careers of over 1,500 employees, many new to the industry. Effectively trained employees 'hit the ground running,' saving the company valuable time and money, averaging $2,400 per employee.
-Created a training department, complimenting the company's growth from 411 to over 2,700 employees in 3 years.
-Implemented the Top Gun sales training program for high-potential Business Development Representatives.
-Designed & facilitated a 6-week mortgage training program for college graduates, new to the mortgage industry.
-Coached and mentored several junior training professionals, helping them to develop their presentation skills.
-Created several interactive leadership programs for both new and seasoned front line supervisors.
-Worked closely with Subject Matter Experts (SMEs) to design materials to support On-The-Job training initiatives.
-While designing training, often discovered opportunities for process improvement and worked to implement changes.
-Worked closely with executive management to forecast training needs, ensuring resources were utilized effectively.
-Helped build the company's value from $20m to over $800m.

-Completed a variety of assignments, including work as the unit Education and Training Manager for the 146th Medical Squadron, responsible for upgrade training of enlisted medical staff, including health technicians, lab techs, x-ray tech, immunization techs, and more. Additional responsibilities included records management, computer training and safeguarding of sensitive data.

-A strategic partner with management, provided a wide range of HR services in support of business operations.
-Supported senior management teams with team building, problem resolution and project management support.
-Provided guidance to managers in the areas of compensation, recruiting, training and management development.
-Provided Employee Relations services for an 850-employee client base, within a 16,500 employee population.
-Facilitated classes for front-line managers on interviewing, general supervision, HR processes and terminations.
-Conducted team building sessions with MBTI, improving communications, while reducing conflict and stress.
-Trained over 125 supervisors in HR policies, procedures and productive management techniques.
-Coordinated United Way campaign, including first e-Pledge, doubling previous year total over $1.6m.

-Worked to implement large-scale change, through employee involvement and other OD initiatives, in a mature organization, to support corporate strategic planning efforts in support of the 2016 Vision.
-Facilitated 'The 7 Habits of Highly Effective People,' as part of the RS-68 leadership development program.
-Developed several successful employee and team recognition programs, improving productivity and morale.
-Provided personal coaching for managers and executives, helping them to achieve their goals.
-Worked closely with union stewards and other union members to maintain positive labor relations.
-Facilitated teams through problem identification and resolution, process mapping, communication skills, improvement, values clarification, customer service, supplier management, and team performance management.
-Often worked with team members to resolve conflicts that degrade personal and professional relationships.
-Facilitated team development activities with UAW union members, working closely with engineering support staff.
-Contributed to the winning of the Malcolm Baldridge National Quality Award, while supporting the C-17 program.

-Managed training and development for 1,100 people at locations in California and Arizona, in a 24-hour, high-hazard, lean manufacturing environment with a diverse work force.
-Designed precise job qualification standards based on detailed job task and job skill analysis.
-Designed and delivered courses covering areas such as Statistical Process Control (SPC), World Class Manufacturing. (WCM), Kan Ban Theory and implementation, Injury and Illness Prevention and Hazard Communications (HAZCOM).

-Created a new consulting business unit with in the company, leveraging training and OD skills into services to be sold to existing customers, as well as in the development of new business relationships. Result: Increased revenue to company by over 300%.
-Facilitated strategic planning efforts for clients, resulting in significant process improvements throughout their organizations.
-Engaged in team building, communications improvement and employee relations. Supervised, trained and mentored two other Organizational Development practitioners.

HR Generalist, Consultant and Trainer
1990 - 1996:
U.S. Air Force, Space and Missile Systems Center, Los Angeles AFB, California
-Designed and implemented Total Quality Management systems and processes within a 1,200-person organization, operating across the U.S., including Los Angeles AFB, CA, Cape Canaveral AFS, FL, and Vandenburg AFB, CA.
-Facilitated strategic planning efforts for senior executives of the $27 billion Titan Space Launch Acquisition Program.
-Developed a real-time 'team-based' strategic planning process to build 'living plans' and employee 'buy-in.'
-Managed an annual $60k budget, procuring OD and training resources from a large pool of vendors.
-Effectively trained over 2,100 personnel -- consistently received outstanding feedback from customers.
-Saved over $600,000 in commercial costs over a 2.5 year period by conducting training "in-house."

Human Resources Generalist
United States Air Force, various locations including Texas, Florida, Iceland and the United Kingdom
1984 - 1990:
-Developed several successful reward and recognition programs designed to improve/enhance employee morale.
-Administered several performance management systems, providing individual feedback to all personnel.
-Responsible for performance management systems, awards and recognition programs, administering benefits, recruiting and on-boarding, training management, health and safety programs, and other HR functions.
-Managed several 'in-house' training programs, ensuring that all training requirements were met in a timely manner.

Courses thoroughly covered including: Training and Development, Conflict Resolution, Organizational Theory and Behavior, Human Resource Management, Personnel Law, Strategic Management, Labor Markets and HR Strategic Planning, Labor Relations and Collective Bargaining, Compensation and Benefits, and Organizational Development.