•Assisted patients, one on one, with questions concerning there insurance coverage and account resolution.
•Managed all patient accounts with a high level of confidentiality and discretion.
•Responsible for payment of medical claims from insurance companies with 95% success rate.
•Performed audits and maintained accounts with updates as needed.
•Demonstrated critical knowledge and skills with large volumes of data with accuracy.
•Provided excellent service to Medicare, Medicaid, Hospitals and insurance companies

Excellent communication skills with to patients regarding their account.
•Collected and recorded all incoming payments, deposits.
•Counseled patients on method of payment for account resolution.
•Registered and verified patient’s insurance, claim status and followed up until payment received.
•Resolved denied claims with valid documentation and appeals.
•Maintained up to date records, patient files, and resolution of claim payments.
•Reviewed reports for accuracy and followed up on outstanding payment balances.
•Organized medical supply room and office area to comply with OSHA safety regulations.
•Collaborated with EDI and Software Company to resolving issues with new Medicare claims process

•Responsible for research, preparation and billing primary and secondary insurance.
•Assisted with all account collections with an 85% recovery rate.
•Counseled patients on medical benefits and structured payment of non-eligible services.
•Monitored daily reports of unpaid collections and determined action to resolution.
•Updated all patient records with documentation to comply with audit requirements.
•Provided excellent customer service and continually strived to improve service to customers,
Hospitals, agencies and clients.

•Pre-collected and verified insurance for surgery centers.
•Verified patient’s medical benefits and provided balance due if applicable.
•Provided customer service support to all patients’ with the utmost privacy and discretion.
•Processed insurance denials; set up and managed patient payment programs.
•Strived to excel in providing excellent customer service to the patient, physician and surgery centers.
•Provided training sessions for employees on collection procedures and insurance verifications.

•Validated patient’s medical benefits prior to office visit.
•Processed all client information with accuracy.
•Provided client with benefit and payment information as needed.
•Assisted with patient calls and directed them appropriately.
•Maintained filing system and updated as needed