Welcomes patients
Prepares patients for health care visit
Places patient in exam room for provider evaluation.
Obtains medical history.
Verifies patient information
Prepares, assists and accurately completes all forms
Supports patient care delivery
Assists providers during examination and treatment
Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and
state regulations
Assists in surgery set up and injury care as directed by the treating provider
Applies bandages, dressings and splints as ordered by the treating provider.
Educates patients
Completes records
Keeps supplies ready
Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies
Keeps equipment operating
Operates autoclave machine in accordance with policy and procedures and complies with all
regulatory requirements.
Maintains and operates all clinical equipment, including calibration and record keeping in
accordance with current policy and procedures.
Maintains safe, secure, and healthy work environment
Conducts business in a service-oriented manner that is attentive, cooperative, sensitive,
respectful and kind with dealing with patients, visitors, the public and all colleagues
Assists in maintaining a neat, clean and orderly appearance in the lobby and overall center
throughout the day.
Performs front office clerical duties such as answering telephones, check-in, check-out and
record processing as requested by Center Administrator.
Attends centers staff meetings as required.
May assist with clerical activities related to appointment scheduling and patient intake , data
verification, office communications, and filing of patient records.
Performs other duties, as assigned

Fast paced call center environment
Provide knowledgeable responses to telephone inquiries in a courteous and professional
manner.
Maintain a current understanding of the processing procedures to respond to numerous phone
inquiries.
Adhere to the Privacy Act as it relates to the confidentiality of information released.
Continually look for and suggest process improvements, which will benefit Vangent and our
customers (internal and external.
Maintain up-to-date knowledge of Federal regulations and policies as they apply to student
financial aid.
Assist with the delivery of internal employee training for new and temporary employees as
requested.
Report problems that occur and assist with resolution.
Utilize databases and written material to look up and provide information to telephone
inquiries.
Respond to telephone inquiries within the set departmental staffing and time parameters.
Maintain appropriate documentation of phone inquiries.
Perform other related duties as assigned.

Not completed and I am on the waiting list