Participated in an extensive loan audit and assisted setting up several policies in loan policy and documentation. Help credit union customers with their accounts and loans.
Represent the credit union at community events and programs.
Helped members gain loans that were responsible and helpful to the member.
Educated members on various account services and financial responsibilities.

Managed successful community relations by working with various community programs.
Increased the branch’s customer loyalty index by exhibiting excellent customer service. Credited with the loan and account growth for the Hinckley Branch.
Educated the local community on how to increase their financial strength through

Resolved and found solutions to issues with customers on delinquent accounts. Responsible for soliciting new customers and maintaining present customers on various loans from personal loans to home equity loans.
Decreased loan delinquency by resolving customer’s financial situations, gathering information on unknown locations on customers, and collection of secured items of loans.
Served as acting manager, handling daily responsibilities of the branch when the manager was out of the office.

Transitioned the branch from worst in the district in 2003 to first in customer growth and service and second in the district in retention in 2005.
Managed all daily activities for the branch. This included employee hiring, training, reviews, and terminations. Efficiently handled the branch audits on a daily, monthly and annual basis.
Worked extensively in partnership with corporate and state auditors for various types of audits. Expanded the market share through marketing and customer experience.
Spearheaded audit team to collect and gather evidence of fraud along side corporate fraud auditor.
Handled inventory and auditing reports that were done on a daily, weekly, monthly quarterly and annual basis.
Handled all bookkeeping and cash handling reports on a daily, monthly, quarterly and annually basis.