•Organized customer’s accounts
•Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
•Increased employee knowledge by assisting with development and implementation of product-awareness program.

•Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
•Played key role in reducing labor costs by recommending staff scheduling changes.
•Achieved perfect score on all phone monitors throughout tenure.
•Scheduled and maintained meetings for Chief Operating Officer, Program Director and Business Implementation Specialist

•Served as executive assistant to the owner, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.
•Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
•Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
•Coordinated all office functions and supervising a team of four administrative professionals.

•Supported a significant increased productivity levels by streamlining accounting processes.
•Prepared and delivered to management, under extremely quick turnaround time-lines, accurate monthly, quarterly, and annual financial statements.
•Entered insurance claims into database.
•Processed insurance claims.
•Customer service handled customers concerns and complaints

•Handled customers accounts
•Prepared and filed customers federal taxes
•Handled customers concerns and questions

•Provided Medicare information to Medicare providers
•Processed Provider Medicare applications
•Assisted providers with Medicare applications
•Determined eligibility for Medicare patients
•Processed Medicare claims for Medicare patients
•Relayed the status of Medicare applications to Medicare providers
•Handled questions regarding provider applications, Medicare claims, and Medicare eligibility

Still enrolled Graduate in June 2012