ï Responsible for all functions of the 2 million dollar rental fleet, including billing, sales, marketing, and account management
ï Collaborates with parts, sales, service, and account departments to ensure customer satisfaction of rentals and billing accuracy
ï Manage rental fleet over two branches utilizing excellent interdepartmental communication, forecasting, and teamwork
ï Serve on leadership teams in order to create synergy and innovative ideas with other department heads for the overall best for the company

ï Performs blood pressure readings using a standard stethoscope and sphygmomanometer
ï Transcribes vital signs including temperature, respiration, intake, output and O2 Saturation measurements and pulse onto patientsí chart
ï Assisted occupational therapist in assessment of patient abilities through grooming and hygiene tasks
ï Collaborated with speech therapy in restorative dining for dysphasia patients
ï Assist and maintain nursing station with all proper communication of staff and patient requests
ï Attends quarterly training to be current with all hospital and healthcare policies and procedures

ï Responsible for leasing/sales and implementing marketing for newly constructed 543-unit property
ï Provided excellent customer service with knowledge of real estate and mission for one of the largest student-based property management companies
ï Assisted with preparing competitive market analysis and market trends to ensure resident satisfaction according to company policies
ï Maintained great teamwork and communication with property staff in order to ensure maximum occupancy of property and residential services
ï Created innovative leasing/marketing promotional ideas and strategies for residential life
ï Responsible for training and conducting interviews for all newly hired office staff

ï Responsible for call center functions including escalations, forecasting, troubleshooting, and various other daily call center operations
ï Designed and implement several job aids for all customer service representatives to ensure and develop customer service competencies and knowledge
ï Generated revenue surveys and performance management reviews through developing materials to keep detailed records, and assist with other daily project such as account set-up, reconciliation reports, net meeting, equipment delivery and national accounts service presentations
ï Collaborated with regional and national account coordinators to train account managers, ultimately maximize revenue opportunities obtaining $250,000 in lost revenue during the first quarter of new preventive management strategies
ï Trained customer service representatives in high volume call center with all customer service related issues while multitasking and providing high client moral

Adult Education

Business/Marketing Education
Training & Development concentration